F.A.Q.

WHEN I WILL GET MY RING?

 

We offer free delivery to your door, within 4 - 14 business days.

IS IT POSSIBLE TO BUY THE RING IF I DON'T HAVE PAYPAL? 

Yes. We offer Payments also with credit cards.

IS THE RING MADE OF HIGH QUALITY?

Our rings made from Stainless Steel, it is the best quality material for rings from this category.

WHERE CAN I CONTACT YOU?

You can contact support for any questions at triple.double720@gmail.com or fill out the form on the "Contact us" page on our site.

CAN I TRACK MY ORDER?

When your order ships, you will receive a Shipping email to the email address you supplied.

The Shipping email will provide you with information about the order: like the shipping date and the tracking number.

Once you get the code, you just need to go to the "Track Your Order" page on our store and enter it as required.

Please allow up to 5 days for the tracking to be fully working.

WHERE THE PRODUCTS COME FROME?

We ship our products from United States, Italy, and China.

HOW DO I PLACE AN ORDER?

Add items to your cart by clicking on the "Add To Cart" button. When you're ready to check out, click on the "Cart" button in the upper right then "Checkout" to view your shopping cart. Here you will have the option to update your cart, use a discount code, or enter a gift card code. Clicking the "Check Out" button will take you to the first step of the checkout process. You will be asked to log in or create a new account.

During checkout, you will be asked to provide

    • Your credit card billing address, which will also be your shipping address.
    • Your preferred shipping method.
    • Your credit card type, number and expiration date, or your Amazon/Paypal login credentials.

HOW CAN I BE SURE MY ORDER HAS BEEN RECEIVED?

When you enter your credit card information and click "Place Order" on the final review page, you will be given an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped, including tracking information.

HOW DO I USE DISCOUNT CODE?

If there is a current promotion that requires a discount code, you can enter it at checkout, it will be reflected in the final price.

MY TRACKING NUMBER IS NOT SHOWING ANY UPDATES, WHAT DOES THAT MEAN?

Tracking information, on rare occasions, can experience delays; however, that does NOT mean that your item is not in transit. We recommend allowing the package its assigned delivery time frame based on its shipping method. If it is delayed beyond the time frame, then please email us at triple.double720@gmail.com, and we will be happy to assist you.

CAN I CHANGE MY ORDER DURING CHECKOUT?

Yes. The "Shopping Cart" page lists your order information and gives you a chance to make changes. To edit quantity of the item, select "Edit Your Cart" and adjust the number by clicking the plus or minus buttons. To remove the item all together, click the “Remove" button below the quantity section. If you do not click the "Place Order" button, your order will not be placed and your credit card will not be charged.

DO YOU SHIP INTERNATIONALLY?

Number-23 currently ships worldwide.

IS ONLINE ORDERING SAFE?

Encryption:

Encryption is a process by which we use software to scramble sensitive information while it is in transit to Number-23.

Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.

How Does Encryption Work?

Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.

When you send personal information to www.Number-23.com, you use Number-23's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once NUMBER-23 receives your encrypted personal information, we use the private part of our key to decode it.

What Kind of Encryption Software Does Number-23 Use?

Number-23 currently uses the industry-standard SSL (Secure Sockets Layer) encryption. But we continue to keep up with the current technologies in order to provide the best security for our customers.

What Information Does Number-23 Encrypt?

Number-23 encrypts all personal information you give us when you place an order online.

How Safe is Encryption Really?

Providing encrypted information online is as safe as doing it over the phone.